COVID-19: we are safely open for business

COVID-19: Safely Open for Business

A Message To Our Patients
updated november 27, 2020

A Letter to Our Patient Community

With the rise in COVID positive cases across the country, there has been much talk in the media of hospitals once again having to close down elective surgery due to the strain on ICU and Emergency Departments as a result of admitted COVID patients. Acute care hospitals are responsible to respond to COVID patients but it is not a requirement of facilities such as ours as we have no ICU or ER services at our locations and as such do not provide care for COVID positive patients.

We appreciate that the daily media coverage on this subject paints a concerning picture. The ongoing efforts of our physicians and staff to prevent the spread of COVID-19 have allowed us to serve our patient communities across the country. We continue to have all our patients tested for COVID prior to their surgery as an added precaution.

There are no plans to delay or discontinue elective surgery and in fact we have responded to the request of the Ontario Ministry of Health to provide additional provincially funded procedures to assist in wait list management in our community. Working with our physicians and staff we are responding to this request by extending our working week hours and opening for surgery on weekends.

As you will note from your contact with us in scheduling or confirming your scheduled consultation or surgery we have taken great care from a patient and staff perspective to do everything necessary to keep us all well and we will continue these protocols to allow us to carry on serving you and our community.

We ask you as an individual to continue to be vigilant in your activities and follow all COVID healthcare prevention protocols to protect each other and our loved ones during these unprecedented times.

SmartShape is Safely Open for Business

As we continue our clinical operations and elective surgeries, we thank you for your patience as we continue to adapt to these changing times. We are open for business and are taking appropriate measures to keep our patients and staff safe.

The health, safety, and wellbeing of our patients, healthcare team, and staff is always our top priority. We have established our COVID-19 preparedness plan and management policies for surgical and procedural protocols, while accommodating our patients needs for expedited access to healthcare. We are continually monitoring guidelines from the health authorities to adjust our plans, policies and timelines accordingly.

COVID-19 Protocol for Patients:

  • Ontario patients will be required to take a COVID-19 test 7 days before their surgery.
  • Out of province patients will be required to take a COVID-19 test 7 days before coming to Ontario.
  • Out of province patients may need to quarantine upon returning home depending on their provincial guidelines

Safety Protocols for Staff and Patients

Hygiene Icon

While we have always been dedicated to providing a clean and safe hospital environment, we will be enhancing both our sanitation procedures and their frequency. We are committed to the highest level of care and attention. This includes but is not limited to:

  • Use of professional-grade disinfectant
  • Increased cleaning of all common areas, service rooms and high touch surfaces several times daily
  • Where required, the use of personal protective equipment (PPE) including gloves, masks,
    and proper hygiene measures (proper hand washing and sanitizing)

Our health care professionals and staff are happy to service you from a safe distance. Our heath care team has been properly trained on all safety and public health safety measures. This includes but is not limited to:

  • All employees will answer screening questionnaires and will have their temperature taken first thing in the morning when they arrive.
  • Any employees exhibiting symptoms will be sent home.
  • All staff will be required to wear PPE when not at their own designated workstation area
  • All workstations will meet the guideline of physical distancing (6 feet)
  • All workstations and common areas will have hand sanitizer available
  • All Clinical Care Team are required to wear a mask, gloves and a gown!
Physical Distancing icon

Management of traffic flow and physical distancing measures are in place at our clinic, to ensure a fluid and safe experience for all patients and staff. This includes but is not limited to:

  • Signage displayed throughout the office (reception / common areas / consultation rooms) that will communicate policy and instruction
  • Physical distancing (6 feet apart) will be adhered to
  • Only patients will be allowed to enter the premises, family and friends will stay outside
  • All patients will be required to wait in their vehicle and will receive a call / text from reception when the Clinical Care Team are ready
  • Patients will be coming in through the front entrance and exiting through the back to avoid any further touchpoints with employees or possibly another patient
Appointments icon

We are booking all surgeries based on a schedule and timeline that best adheres to public health guidelines, including social distancing measures. This includes but is not limited to:

  • Staggered scheduling for patients
  • Extended duration in between appointments to allow time for cleaning and disinfecting of the examination rooms
  • PPE for patients prior to allowing access into main office area
  • The clinical care team will be noting any employees who had interaction with the patient for tracking purposes

Your safety is always at the top of our minds and as such, we have put in place new technologies to better service our patients in a new way. Our website now has a virtual consult booking tool so that you can easily contact our program advisors at a time that’s convenient for you. Our surgeons and healthcare team are also available for telehealth and virtual consultations, so please reach out to us if you have any questions at 1-888-278-7952.

We will continue to update you as we navigate these challenging times. We appreciate your
patience as we work hard to help you become the best version of yourself.

Sincerely,
Your SmartShape Weight Loss Team

Stay safe, stay informed